Graffiti - Sample Web Development Company Business Plan

AMI ‐ Partners' survey results indicate that SBs are deploying enterprise software applications in order to retain and grow their customer base and optimize business processes. With the efforts of companies such as salesforce.com and Microsoft releasing affordable software applications catered specifically for the SB market, spending on such products increased considerably since 2002. There was a 26% year ‐ over ‐ year growth in the number of businesses using CRM/SFA applications. The need to establish electronic linkages with larger companies ensured that ERP/SCM deployment increased by 16% over last year. The shift towards automating existing transactions with suppliers and customers indicates that enterprise software applications will continue to be a 'hotspot' among U.S. SBs. © BPLANEXPERTS.COM P a g e | 34