MotionMedia - Sample Digital Agency Business Plan

56 © BPlanExperts.com OPERATIONS STRATEGY The diagram above identifies the sources for generating and delivering engagements for Motion Tree Media Inc. • In House Retail Products – This enables the retail products. The team involved will keep a close watch on the market demand and strategize product designs accordingly. They will also monitor product popularity in order to cater to the market accurately. • B2B Engagements - Motion Tree Media Inc.’s engagement mode for the B2B services would be through sales team. The sales team will aggressively track prospective clients and sell the services provided for businesses. • Relationship Management – Motion Tree Media Inc.’s operations are completely customer centric. The initiatives taken towards customer engagement are customer service, best practice adoption in their processes, customer satisfaction and high quality assurance. • Product Planning • Research & Development • Product Management In House Retail Products • Custom Engagements • Time & Material • Fixed Price • Long & Short Term Outsourcing B2B Engagements • Best Practice • High Quality • Customer Support Relationship Management