Cafe Touba - Sample Coffee Shop Business Plan

12 ©BPlanExperts.com • A customer can make reservations either on line via the restaurants web page, or by calling the reservation number. • For online reservations, a customer will receive an e-mail confirming the request made or suggesting other time slots. This e-mail will be sent within 1 hour of the booking request being made. • For reservations made over the telephone, customers will be given a preliminary confirmation, followed by a text message. • On reaching the restaurant at the predefined time, customers will be greeted at the hospitality desk where the reservation will be reconfirmed. • On satisfactory confirmation of the reservation, customers will be accompanied to the reserved table by staff members and seated. • A member of the service team will attend to customers and hand out menu cards. The service team member will take orders and send it for activation. • Drinks followed by food will be served. • On completion of the service, a bill will be presented to the customer/customers. • A service team member will collect the payment and hand it over to the cashier. • A copy of the bill and invoice will be handed over to the customer/customers. • Customers will be accompanied to the exit by a member of the hospitality team. For walk in customers, tables will be offered on a first come first serve basis. Reservations will be held up to 30 minutes from the allotted time slot after which it will get cancelled.