Europa - Sample Cafe & Restaurant Business Plan

© BPLANEXPERTS.COM EUROPA CAFÉ & RESTAURANT 10 A typical customer pathway is shown in the diagram below;  A customer can make reservations either on line via the restaurants web page, or by calling the reservation number.  For online reservations, a customer will receive an e ‐ mail confirming the request made or suggesting other time slots. This e ‐ mail will be sent within 1 hour of the booking request being made.  For reservations made over the telephone, customers will be given a preliminary confirmation, followed by a text message.  On reaching the restaurant at the predefined time, customers will be greeted at the hospitality desk where the reservation will be reconfirmed.  On satisfactory confirmation of the reservation, customers will be accompanied to the reserved table by staff members and seated.  A member of the service team will attend to customers and hand out menu cards. The service team member will take orders and send it for activation.  Drinks followed by food will be served.  On completion of the service, a bill will be presented to the customer/customers.  A service team member will collect the payment and hand it over to the cashier.  A copy of the bill and invoice will be handed over to the customer/customers.  Customers will be accompanied to the exit by a member of the hospitality team. For walk in customers, tables will be offered on a first come first serve basis. Reservations will be held up to 30 minutes from the allotted time slot after which it will get cancelled.